Following is an attempt to document some of our processes that are connected with WorkStations or CCBs.
If you haven't set an alert on the Tech Support Request tickets, please do that before you enter any tickets. Once an alert is set, you will receive email updates each time we update the ticket. This is especially important when we assign the status of "Awaiting feedback from requester." If you respond quickly to that status, we will be able to address your issues in a more timely manner.